Insights & Case Studies

Discover how our services have helped our customers with a breadth of services across a wide variety of sectors across the globe. You can also learn more in our white papers and insights about implementing an intelligence and technology led approach to your security, as well as the importance of having robust strategies in place.

Intelligence

These are a collection of case studies which highlight our use of intelligence

Case Study

Major Incident Response and Communications in London, UK

When an active shooter was identified in London, our GSOC team needed to act swiftly and decisively to identify a precise location and notify any customers in the vicinity, enabling them to implement any necessary security protocols.

Insights

Make Better Security Decisions: The Importance of Actionable Intelligence

Intelligence is a vital element in the continuous improvement of security performance. Without the best intelligence, it is impossible to create highly effective solutions. In this whitepaper understand how an intelligence-led approach can enhance your security strategy.

Case Study

Intelligence in the capital: An Extinction Rebellion Case Study

The Intelligence Coordination Centre worked with a number of clients in the Capital keep them up to date with the latest intelligence regarding the extinction rebellion protests, enabling them to make more informed security decisions and ensure that their people, assets and environments were protected.

Case Study

Mitec Lone Worker Monitoring

Our UK retail customer utilise Mitec to monitor their lone workers. Find out how our experts came to the aid of a colleague in need, liaising with the emergency services to ensure they got the support they needed.

Case Study

Mitec helping Technology & Innovation customer

A leading technology business previously worked with multiple security partners. They wanted to simplify and integrate with one security partner. Mitec’s capabilities in remote monitoring and alarm response were crucial in creating the partnership.

Case Study

Mitec Security Control Room Support

A large UK retailer wanted our support to provide a single point of contact for colleagues and property welfare requirements, including out of hours lone worker checks, as well as supporting their control room.

Case Study

Creating an award-winning Security Operations Centre for a large UK retailer with the best people

The customer wanted to create a world class facility with a fully integrated solution, combining the best people, technology and intelligence. Find out how we helped them create and award-winning Security Operations Centre.

Case Study

Supporting our Hong Kong customers through challenging protests with specialist skills

Utilising specialist language skills, our Customer Intelligence Analysts helped customers in the Hong Kong region secure their people and assets during protests.

Insights

Utilising Technology in a Crime Centre to Improve Security Effectiveness

Security technology is evolving at a rapid pace. For one of our customers, we integrated live screens and automatic analysis technology into their Crime Centre, combining an intelligence-led approach with the latest technology to deliver an efficient, effective and innovative solution.

Insights

The Benefits of a Dedicated Crime Intelligence Team

Dedicated Crime Intelligence Teams can prove to be an invaluable resource, helping you to create a robust and resilient security solution that protects your people, assets, and environments.

Insights

The ‘Rebellion’ 2020: Managing XR activist risk. A debrief from Mitie GSOC

Learn how Mitie GSOC provided enhanced intelligence support to customers through the 2020 Extinction Rebellion campaign.

Technology

These are a collection of case studies which highlight our use of technology

Case Study

Delivering Actionable Intelligence to an International Financial Services Customer

An Asia headquartered customer needed to integrate processes and systems of two complex organisations following an acquisition. Merlin 24/7 was chosen to bring a consistent and intelligent approach to combined global operations, particularly in relation to task management and security incident reporting.

Case Study

Implementing effective incident management for a leading international law firm

An international law firm needing an effective incident management platform for their entire estate, enabling more efficient, centralised control of security activities, as well as a fully auditable trail.

Case Study

Securing a leading UK retailer with Merlin 24/7

The customer had identified that their incident management and reporting procedures needed updating, and that to become more data driven in their approach to security they had to digitise. They needed a partner who could deliver integrated risk management, technology, manned guarding and security systems services across the entire UK portfolio, employing over 2,500 security colleagues across 1,400+ UK locations.

Insights

Make Better Security Decisions: Improving Performance Through Technology.

When it comes to security, technology-led solutions are an invaluable element of a comprehensive strategy. Understand how technology impacts your security and how it can be used to help you make better security decisions.

People

These are a collection of case studies and insights which highlight services delivered by our expert people.

Insights

Business As Usual

Having a range of key plans in place to deal with major incidents will ensure your business continues to operate as efficiently as possible. This document provides considerations for a range of incident types, designed to assist you when creating your own risk and resilience plans.

Case Study

Cyber Security Review for a Financial Services Organisation

With offices and operations in over 50 countries, the size of the task was vast. The financial services customer needed Mitie to conduct a group-wide assessment of exposure to cyber security threats. Find out how we supported them in this case study.

Case Study

Cyber Security Review for Global Bank

The customer has a large portfolio of facilities around the world, including 130 critical facilities and 350 non-critical sites, with hundreds more branches, and needed Mitie to investigate its vulnerabilities via building management systems.

Case Study

OSINT Review for Critical National Infrastructure site

A UK National Critical Infrastructure site needed our expertise to carry out hostile open source reconnaissance, particularly with reference to the storage and transport of nuclear fuels and exotic materials. Discover how we met the challenge in our case study.

Case Study

Physical & Cyber Security Review for Multinational Insurance Company

With 40 sites in 33 countries worldwide, the customer needed a supplier who could conduct a thorough review of their physical, assurance and cyber risk profile, in a short time frame.

Case Study

Physical Security Review for a Multinational Defence Organisation

A multinational defence company required a physical security review to evaluate the effectiveness and efficiency of the physical measures at a strategically sensitive site. Find out how Mitie met the challenge in our case study.

Case Study

Identifying the source of a sensitive data breach for a global insurance organisation

After information became publicly available after a cyber-attack, our customer assigned out intelligence team the task of discovering where the leak had come from, in order to mitigate risks in future and enhance cyber security protocols.

Case Study

Creating a modern, digitally-led security provision for a large government department

The customer required a security provider that could deliver equally modern, digitally enabled and secure working environments across a national portfolio.

Case Study

Delivering Physical Security Solutions to a Nationwide Public Sector Organisation

The customer required Mitie to embark on a national contract to deliver physical security across circa 30 sites. In a highly regulated environment, where Health and Safety compliance is a priority, it was important that the customer received a highly professional, fully auditable service, but one that seamlessly delivered a no-nonsense protection for customers and staff alike.

Case Study

Target-Hardening Solutions for a UK Media Giant

Following a C-Suite enterprise risk review, the customer required assistance to identify and source several target-hardening solutions to provide a more robust security environment for both staff and customers alike. A trusted expert was needed to provide guidance and experience, to implement lasting change and future-proofed solution which was more efficient and effective.

Case Study

International Charity Case Study

Our customer needed a provider who could provide a bespoke training package on anti-bribery and corruption in some of the most challenging regions in the world.

Insights

Countering the Extremist Threat

In this brief guide to counter terrorism and implementing unpredictability you can gain an understanding of the threat methodology and how you can mitigate the risks with intelligence, ensuring you don’t become a predictable target.

Case Study

Keeping London Safe. An Operation Eastern Cluster Case Study

Operation Eastern Cluster’ was an exercise devised to test the City of London’s security and emergency service response to several critical incidents. Mitie Security teamed up with London Fire Brigade (LFB), London Ambulance Service (LAS), City Police, British Transport Police (BTP), and more to plan and run the largest exercise of the last ten years in the city.

Insights

Make Better Security Decisions – The Impact of Penetration Testing & Live Exercises

Implement a robust strategy to prevent unauthorised access and effectively manage incidents as they occur. Penetration testing and live exercising are key tools for improving security processes, this whitepaper explores the benefits of testing and how it helps you make better security decisions.

Insights

Securing Buildings in an Unpredictable World

In 2020, Aon achieved Secured Environments accreditation for its global headquarters in the Leadenhall Building, sharing the triumph with Mitie Security. Find out how our people helped Aon achieve the highly sought-after accolade and become only the second business in the City of London to obtain it.