Case Study

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Delivering Physical Security Solutions to a Nationwide Public Sector Organisation

The Customer

National Public Sector Organisation

The Challenge

Building on an existing relationship, the customer required Mitie to embark on a national contract to deliver physical security across circa 30 sites. The portfolio is a mixture of commercial office buildings and customer-facing facilities, situated in various locations from busy high streets to more remote business parks. In a highly regulated environment, where Health and Safety compliance is a priority, it was important that the customer received a highly professional, fully auditable service, but one that seamlessly delivered a no-nonsense protection for customers and staff alike.

Delivering Physical Security Solutions to a Nationwide Public Sector Organisation

The Solution

As a regulated setting, relying heavily on robust personnel security, exemplary compliance standards and stringent safety protocols to protect people, contractors and customers alike, it was vital that the correct Assurance Manager was assigned to oversee the project. The client was to receive an objective security evaluation that focused on physical security provisions and incident management capability, including available technology, while interlacing internal protocols.

Mitie ensured that not only was an Assurance Manager in place but also a robust account management structure. This enabled the Assurance Manager to focus on scrutinising the policy, procedures, protocols and protection strategies across the many sites, considering all areas of risk including personnel, physical and information security. while the account management team were responsible for the officer’s welfare, logistics and service delivery.

The Result

The Security Assurance Manager has embarked on a comprehensive review of the all physical security measures, procedures and installations that protect against, or deter, an undesirable outcome. This plan, bespoke for each site but feeding from a centralised strategic concept, enabled the creation of a contract-wide protection strategy. Their focus on training, culture, compliance and standards is already making a marked improvement to our customer and their customers alike, ensuring a professional, reliable delivery of service based on actual needs; complete assurance in Mitie’s security service.

A comprehensive review of your assets can be obtained by contacting us. We can provide a consultation that includes the many aspects investigated, a multi-layered approach to building mitigations against identified threats, and provide a plan to ensure that recommendations are included in everyday service delivery.

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