Case Study

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Identifying the source of a sensitive data breach for a global insurance organisation

The Customer

A global insurance organisation

The Challenge

During February 2019, the team identified that a recognised hacker collective known as “The Dark Overlord” released sensitive documents of a number of organisations in the insurance industry, of which the customer was one. The customer needed to know where the leak had come from and wanted Mitie Global Security Operations to investigate and ensure their security was sufficient.

The Solution

Our customer intelligence analysts conducted in-depth analysis of the contents of the released documents, all of which claimed to relate to the 9/11 World Trade Centre terrorist attack and subsequent legal cases. Following the detailed investigation, our analysts provided updates to the customers communications and information security teams. As a result of the investigation it was established that the stolen data had come from a US legal firm that had been employed by a well-known insurer, and that no information had been hacked directly from the customer, meaning the customer could be assured that their current protocols had not been compromised.

The Result

As a result of the quick thinking of our intelligence analysts and the deep understanding of the potential threat to the customer, the incident was recorded on the risk register and notified to the customer ExCo immediately. Since late February 2019 there were no further updates from the hacker collective and therefore no additional threats to the customer.

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