How the Assurance Managers use Merlin Protect 24/7
The Merlin Protect 24/7 software has become integral to all Mitie assurance capability: from the collation of data to the dissemination of vital front-line intelligence, the technology enables analysis from which mitigation strategies are devised. Auditing of in-house penetration tests, patrol logs, incident reports, SLA/KPIs or customer satisfaction ratings, to name a few examples, inform of potential service shortfalls and drive the creation of action plans, risk registers and improvement strategies – all on display in a user-friendly dashboard, available in real-time for client review.
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