Through our proprietary business intelligence software, Merlin Protect 24/7, we continuously analyse your risks, with real-time automatic trend analysis across your portfolio, simplifying your business management processes and enabling you to make highly informed decisions about your security and operational performance.

Through our technology enabled approach, we are consistently looking for new innovations to benefit our customers, including the introduction of new artificial intelligence solutions and real-time situation analytics, enabling you to make instant decisions to better manage and mitigate threats and risks.

Merlin Protect 24/7 – Business Intelligence Software

Merlin Protect 24/7 is the leader in global intelligence software, driven by the evolving operational challenges you face. Implementing our industry leading technology, Merlin Protect 24/7 continuously analyses risks, delivering automatic real-time trend analysis across your portfolios, enabling the quick identification of performance issues through a concise and tailored dashboard display, simplifying your processes.

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Merlin Protect 24/7 – Mass Communications App

Merlin Protect 24/7 is more than just a business intelligence system. When incidents occur, or a risk is identified, Merlin Protect 24/7 has an in-built mass communications system, enabling your teams to notify key stakeholders of real-time events quickly and efficiently, through their chosen channel such as email or SMS message. Mass communication of live incidents enables faster decision making, and better management of threats to your people, assets, and environments.

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Real-Time Analytics & Artificial Intelligence

Taking an innovative, technology enabled approach, we are consistently looking to introduce new, cutting-edge solutions to enable our customers to better protect their people, assets and environments. Utilising the latest in artificial intelligence and live analytics systems, we can help you to more efficiently identify risks and threats, and respond quickly and effectively to minimise the impact to your business.

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Merlin Protect 24/7 – Intelligent Case File Management

The latest development of the Merlin Protect 24/7 software introduces intelligent case file management, enabling customers and their crime analyst teams to easily package information to simplify Police investigations and prosecutions. Utilising Merlin Protect 24/7’s strong integration capabilities, the software collates all relevant intelligence regarding an incident to improve liaison with law enforcement and simplify the process, allowing your teams to work more efficiently and continue to reduce crime and create safer environments for your colleagues.

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About our Technology team

Innovation is at the heart of our technology solutions. Our proprietary Merlin Protect 24/7 business intelligence software is the leader in global intelligence systems.

Our continuous focus on delivering cutting-edge technology enables us to provide innovative solutions to help you enhance your security strategy and better manage your risks and identify potential threats. Filled with experts in the field of IT and the security sector, our team is uniquely balanced to develop systems and solutions that are focused on delivering high value and usability.

David Evans


David’s experience and background is drawn from 30 years of Counter Terrorist Policing with the Metropolitan Police, concentrated in the areas of Aviation, Maritime, Special Events, Royalty and Diplomatic Protection, Territorial / Public Order and Tactical Firearms Operations, Explosive Search, Risk Assessment and Training at ACPO (Association of Chief Police Officers) level. David is the founder and International Chairman of TINYg (Global Terrorism Network Group), which is an intelligence-led organisation that services 150 countries, and meets regularly in locations such as New York, Washington DC, Chicago and London.

An active committee member of the Worshipful Company of Security Professionals and a Freeman of The City of London. David is an International speaker on Terrorist and Security related subjects. David is the innovator of the unique and customised software systems which lie at the heart of the Global Aware Group business. David is passionate about innovation, client care and value across the companies multiple sector based business across 77 countries.

Private: Terry Darnell

Head of Operations

Terry Darnell began his security career as an officer in both corporate and retail sectors in 2001, soon moving into loss prevention roles within retail. Terry remained working in the retail and logistics sector for a number of years. Aside from his security experience, his education and outside work interests are focussed in IT, as such Terry brings with him a unique ability to understand security and risk requirements, whilst also being able to translate this into a technical requirement allowing this to be translated into Global Aware’s development team.

After being a customer of Global Aware for a number of years, he joined Global Aware in 2019 as Head of Operations following the acquisition of Global Aware by Mitie Plc, his focus is on supporting our existing clients to ensure they get the most benefit from Merlin, as well as engaging Mitie’s new and existing clients to understand how software and AI can support clients to reduce spend and enhance protective measures.

Richard Trussler

Head of IT

Zero parts dancer, two parts geek and three parts dad to my two beautiful daughters. Passionate about programming and technology in all its guises. Background in project management and data security. Thrive on making the seemingly impossible possible to develop products that make a difference and provide value. Twenty years industry experience within the IT sector in a Corporate environment with a broad spectrum of knowledge spanning numerous technologies.

Dave Walker


Software Developer with 20+ years design and development experience. Focussed on producing efficient and robust solutions to all requirements and thanks to a strong design aesthetic, making them look good while being intuitive to use. When I switch off, two teenagers and two spaniels keep me busy with live music keeping me sane. Can be found at least one music festival each summer.

If you would like to know more about Mitie Global Security Operations, please complete this form and we will contact you.

    Our offices

    Mitie, Level 12, The Shard,
    32 London Bridge Street,
    London SE1 9SG

    Mitie, 650 Pavilion Drive,
    Northampton Business Park,
    Northampton, NN4 7SL

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