Merlin Protect 24/7

Business intelligence software

Merlin Protect 24/7 is the leader in global intelligence software, driven by the evolving operational challenges you face. Implementing our industry leading technology, we simplify business management processes, generating unrivalled insights into your unique risk profile, enabling you to make highly informed decisions about your operational performance.

Continuously analysing risks, Merlin Protect 24/7 delivers automatic real-time trend analysis across your portfolio, enabling the quick identification of performance issues through a concise and tailored dashboard display, simplifying processes.

Some of the key features include:

Business Intelligence Portal

Simple and easy to use interface enabling access to key business intelligence

Incident Management

Keep a digital record of any incidents that occur at your premises, enabling detailed analysis of your security and best resource deployment

Management Information and Dashboards

Get the information you need, when you need it, with a customisable easy to understand dashboard

Case Management – Crime, Intelligence, Health and Safety, and more

Easily package information to simplify Police investigations and prosecutions

Process Automation

Automate processes to simplify your business management

Daily Occurrence Book & Tasking

Keep a digital log of activities and tasks that have been completed or are still to action

Geo-fenced Alerting

Specify an exact area and get notified of any incidents in the vicinity, in real-time.

Mass Communication via Multiple Channels

Keep your key stakeholders informed via the channel most appropriate for them

Proof of Presence Tasking

Ensure tasks are completed with evidence required upon their completion

Merlin Protect 24/7 takes data inputs, manages workflows and processes generates automated outputs. Delivering real-time intelligence, 24/7, generating automatic incident, crime and trend analysis across your portfolio, the software enables you to make more informed decisions quicker and more efficiently than ever.

Working in conjunction with our intelligence and risk experts, Merlin Protect 24/7 delivers complete risk visibility and more insight into incidents and trends affecting your business. Merlin Protect 24/7 enables you to adapt to the unique challenges facing your business to drive continuous operational improvements and take an automated data-driven approach to your security strategy.

Why manage several systems when you can just have one? Merlin Protect 24/7 gives you control over your operational management and communications.

The award-winning Merlin Protect 24/7 business intelligence system delivers;

Our Merlin Protect 24/7 team are specialists in technology innovation, with a deep understanding of the needs of the security industry and a wealth of experience in the development of powerful systems.

David Evans


David’s experience and background is drawn from 30 years of Counter Terrorist Policing with the Metropolitan Police, concentrated in the areas of Aviation, Maritime, Special Events, Royalty and Diplomatic Protection, Territorial / Public Order and Tactical Firearms Operations, Explosive Search, Risk Assessment and Training at ACPO (Association of Chief Police Officers) level. David is the founder and International Chairman of TINYg (Global Terrorism Network Group), which is an intelligence-led organisation that services 150 countries, and meets regularly in locations such as New York, Washington DC, Chicago and London.

An active committee member of the Worshipful Company of Security Professionals and a Freeman of The City of London. David is an International speaker on Terrorist and Security related subjects. David is the innovator of the unique and customised software systems which lie at the heart of the Global Aware Group business. David is passionate about innovation, client care and value across the companies multiple sector based business across 77 countries.

Private: Terry Darnell

Head of Operations

Terry Darnell began his security career as an officer in both corporate and retail sectors in 2001, soon moving into loss prevention roles within retail. Terry remained working in the retail and logistics sector for a number of years. Aside from his security experience, his education and outside work interests are focussed in IT, as such Terry brings with him a unique ability to understand security and risk requirements, whilst also being able to translate this into a technical requirement allowing this to be translated into Global Aware’s development team.

After being a customer of Global Aware for a number of years, he joined Global Aware in 2019 as Head of Operations following the acquisition of Global Aware by Mitie Plc, his focus is on supporting our existing clients to ensure they get the most benefit from Merlin, as well as engaging Mitie’s new and existing clients to understand how software and AI can support clients to reduce spend and enhance protective measures.

Richard Trussler

Head of IT

Zero parts dancer, two parts geek and three parts dad to my two beautiful daughters. Passionate about programming and technology in all its guises. Background in project management and data security. Thrive on making the seemingly impossible possible to develop products that make a difference and provide value. Twenty years industry experience within the IT sector in a Corporate environment with a broad spectrum of knowledge spanning numerous technologies.

Dave Walker


Software Developer with 20+ years design and development experience. Focussed on producing efficient and robust solutions to all requirements and thanks to a strong design aesthetic, making them look good while being intuitive to use. When I switch off, two teenagers and two spaniels keep me busy with live music keeping me sane. Can be found at least one music festival each summer.

If you would like to know more about Mitie Global Security Operations, please complete this form and we will contact you.

    Our offices

    Mitie, Level 12, The Shard,
    32 London Bridge Street,
    London SE1 9SG

    Mitie, 650 Pavilion Drive,
    Northampton Business Park,
    Northampton, NN4 7SL

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