Merlin Protect 24/7

Mass communications app

As the leader in global intelligence software Merlin Protect 24/7 enables you to simplify your business management processes, continuously analysing risks and delivering real-time trend analysis across your portfolio, enabling you to make highly informed decisions about your operational performance.

Through our Mass Communications App you can quickly and simply inform all relevant stakeholders of real-time intelligence, risks and threats, through their favoured communication channel. By simplifying communications through our app, you can reach a mass audience quickly, enabling more efficient decision making, and helping you to better manage and mitigate risks to your organisation.

Key services provided by Merlin Protect 24/7 Mass Communications App;

Proactive Intelligence

Our Mass Communications App provides tailored proactive intelligence alerts relating to events which have potential to impact your business. Actionable intelligence collated through our GSOC team and Merlin Protect 247 software is delivered directly to you in a timely manner, enabling the effective deployment of resources to mitigate identified risks. The Mass Communications App allows you to stay abreast of the latest intelligence picture in the build up to an event, with updates delivered to you throughout.

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Proactive Intelligence

Our Mass Communications App delivers proactive, actionable intelligence to any stakeholder you select, through their preferred channel, such as email or SMS. At the push of a button, information on potential threats and risks is disseminated to relevant individuals to enable you to make efficient, effective decisions whilst keeping everyone informed of the situation.

Real-time alerting

Quickly receive notifications and communicate with your business via a range of different media including email, app notifications and through web browsers. Our communications come with an in-built audit trail, leaving you assured that your business is appraised of the incident as it unfolds in real-time. The app also provides you with a direct link back to our GSOC Intelligence Analysts to increase the sharing of intelligence throughout live incidents and enhance situational awareness.

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Real-time alerting

With real-time intelligence delivered directly to you and key stakeholders, you can make more efficient decisions, improving your risk management and mitigation capabilities and better protecting your people, assets and environments.

As situations develop and more intelligence becomes available, our app continues to deliver intelligence, so you can rest assured that you always have up to date insights to inform your decisions.

Secure, intuitive and targeted communications

Every user of the app has control over their own profile, giving you the power to select any relevant site you wish to receive real-time intelligence from and selecting the relevant topics or themes you wish to receive communications on, as well as specific locations or sectors. This intuitive approach ensures every user only receives the intelligence relevant to them, based on their specific insights, creating a bespoke news feed for you and your organisation.

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Secure, intuitive and targeted communications

Our Merlin Protect 24/7 Mass Communications App is built with your information security in mind, compartmentalising each users’ information and protecting intelligence, personal data and commercially sensitive information and preventing it from being shared.

By only receiving information bespoke to you, you can streamline the intelligence you receive to ensure only pertinent information informs your security solution, enabling you to be more efficient and ensure your solution offers the best protection for your people, assets and environments.

Meet our Experts

Our Merlin Protect 24/7 team are specialists in technology innovation, with a deep understanding of the needs of the security industry and a wealth of experience in the development of powerful systems.

David Evans


David’s experience and background is drawn from 30 years of Counter Terrorist Policing with the Metropolitan Police, concentrated in the areas of Aviation, Maritime, Special Events, Royalty and Diplomatic Protection, Territorial / Public Order and Tactical Firearms Operations, Explosive Search, Risk Assessment and Training at ACPO (Association of Chief Police Officers) level. David is the founder and International Chairman of TINYg (Global Terrorism Network Group), which is an intelligence-led organisation that services 150 countries, and meets regularly in locations such as New York, Washington DC, Chicago and London.

An active committee member of the Worshipful Company of Security Professionals and a Freeman of The City of London. David is an International speaker on Terrorist and Security related subjects. David is the innovator of the unique and customised software systems which lie at the heart of the Global Aware Group business. David is passionate about innovation, client care and value across the companies multiple sector based business across 77 countries.

Private: Terry Darnell

Head of Operations

Terry Darnell began his security career as an officer in both corporate and retail sectors in 2001, soon moving into loss prevention roles within retail. Terry remained working in the retail and logistics sector for a number of years. Aside from his security experience, his education and outside work interests are focussed in IT, as such Terry brings with him a unique ability to understand security and risk requirements, whilst also being able to translate this into a technical requirement allowing this to be translated into Global Aware’s development team.

After being a customer of Global Aware for a number of years, he joined Global Aware in 2019 as Head of Operations following the acquisition of Global Aware by Mitie Plc, his focus is on supporting our existing clients to ensure they get the most benefit from Merlin, as well as engaging Mitie’s new and existing clients to understand how software and AI can support clients to reduce spend and enhance protective measures.

Richard Trussler

Head of IT

Zero parts dancer, two parts geek and three parts dad to my two beautiful daughters. Passionate about programming and technology in all its guises. Background in project management and data security. Thrive on making the seemingly impossible possible to develop products that make a difference and provide value. Twenty years industry experience within the IT sector in a Corporate environment with a broad spectrum of knowledge spanning numerous technologies.

Dave Walker


Software Developer with 20+ years design and development experience. Focussed on producing efficient and robust solutions to all requirements and thanks to a strong design aesthetic, making them look good while being intuitive to use. When I switch off, two teenagers and two spaniels keep me busy with live music keeping me sane. Can be found at least one music festival each summer.

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